Here’s a recent story. Two days ago a young man called for a quote on auto insurance. He was paying a high premium with an online insurance company. After asking a lot of questions about his current situation I ran some quotes. It turned out that I could save him $360 per year. I could have stopped there with my advice and made a happy new client. Instead I ran a hypothetical and found that if we wait a couple months the rate drops more and saves him $1500 per year. Obviously he’s happy to wait and instead of a happy client we’ll create a raving fan.
Our goal is to give our clients solid insurance at the right price. But what the heck does that mean for you? Insurance companies are always promising low rates or that you can name you own price. Even meeting with a captive agent may leave you feeling like you are being “sold” instead of educated.
If your current agent or company isn’t taking the time to listen to you, understand your needs and make reasonable recommendations, maybe it’s time for a second opinion.